How it works
Three steps, one outcome.
A clear, transparent process from the first report to recovered money — with no upfront cost to the consumer.
- 01
Report
Consumers report their case through a simple, secure online form — describing what happened and uploading any evidence. It takes only a few minutes and costs nothing.
- 02
Assess
Our team reviews the case legally, verifies the evidence and determines whether and how recovery is possible — then chooses the most effective route.
- 03
Recover
We pursue the amount through the appropriate channels and keep you updated. You only pay when we successfully recover — that's the no-cure-no-pay promise.
No cure, no pay
No win, no fee — for the consumer.
Reporting is free and there's no upfront cost. A fee only applies when we successfully recover money on a consumer's behalf, so our interests are aligned with theirs from the very first step.
Frequently asked questions
What does it cost?
Reporting is free. For consumer recovery we work on a no-cure-no-pay basis: you only pay a fee when we successfully recover your money.
How long does it take?
It varies per case. After you report, we assess quickly and keep you informed at every stage of the process.
Which cases can you help with?
Typically non-delivering webshops, fake shops and online scams. After the assessment we'll tell you honestly whether recovery is realistic.
Is my data safe?
Yes. We handle personal data in line with EU GDPR / AVG standards and only use it to assess and pursue your case.
Ready to start?
Reach the right Firontis brand for your market, or get in touch with us directly.